Privacy notice

HTH GLOBAL LTD is responsible for personal information collected through this website. This notice covers website visitors and business enquiries. Our contact details appear below.

When you contact us, we receive the details you enter, such as your name, email address, company, website, optional telephone number, service interests, expected order volumes and message. Please do not include passwords, payment-card details or sensitive personal information. Our website provider also processes technical information, such as IP addresses and browser details, to operate and protect the website.

We use enquiry information to answer questions, understand service requirements, prepare proposals and manage business correspondence. Our lawful basis is our legitimate interest in handling business enquiries; where applicable, we also take steps at your request before entering a contract. We may retain information where necessary to meet legal obligations. A service enquiry does not subscribe you to marketing emails.

Information may be processed by the providers supporting our website, email and business administration, and by advisers where needed. Our website is hosted by Shopify. Access is limited to the people and providers who need the information for these purposes. We may also disclose information when required by law.

Business administration may involve access outside the UK, including Sri Lanka, and our service providers may process information in other countries. Applicable data-protection requirements must be addressed before any restricted transfer. You can contact us for details of the locations, recipients and safeguards relevant to your information.

We keep enquiry information for as long as reasonably needed to respond, maintain relevant correspondence and resolve any issues. Retention depends on whether an enquiry proceeds to a service relationship and on any applicable record-keeping obligations. Contact us if you would like information about retention of your particular enquiry or wish to request deletion.

The website uses cookies and similar technologies needed for its operation and security. Optional analytics or advertising technologies, if enabled, should be governed by the cookie choices presented on the website. You can also manage cookies through your browser; blocking essential cookies may affect forms and other functions.

Depending on the circumstances, you can ask to access, correct or delete personal information, restrict or object to its use, and receive certain information in a portable format. Where processing relies on consent, you can withdraw it. Use the contact details below to make a request. You can also raise concerns with the UK Information Commissioner’s Office at ico.org.uk.

We may update this notice as the business develops or our information practices change. The date above identifies the most recent update.